Adviser Volunteer
Closing date:
19th December 2024
Location:
Stirling
Salary range:
Voluntary
More about the job:
Stirling District Citizens Advice Bureau are looking for Advisor Volunteers who would like to contribute to a vital service in their community.
About the Bureau
Our Bureau has been providing free, impartial advice since 1939, and continues to deliver an essential service, empowering local people to navigate the cost of living crisis and many other challenges. As an independent charity, this is only possible thanks to the support of our volunteers.
We have grown and modernised in the past decade, launching a variety of projects and forming innovative partnerships. These have enabled us to expand and diversify our services, working in Stirling city centre, in rural outreach locations and co-located with partners, as well as providing advice by email and telephone. We work with partners ranging from NHS addiction and mental health services to local foodbanks.
SUMMARY OF ROLE
To help provide effective and efficient advice to members of the public by telephone, email or face to face. This will require care and compassion for others and an interest and desire to help everyone who needs our advice and support. You will require good listening and research skills.
Examples of what might you be doing?
• Interviewing clients
• Finding, interpreting and communicating information so clients can make an informed decision
• Act on behalf of clients
• Negotiating, referring and drafting letters for clients
• Completing clear case records
• Recognising the root cause of problems and participating in taking action
Does this sound like you?
▪ Excellent communication skills (verbal and written)
▪ Open, approachable an enthusiastic
▪ Able to sift through information and extract what is relevant
▪ Respectful of views and values which may be different from your own.
▪ Able to work within a team and independently.
▪ Able to use computers
▪ Willing to undertake training for the role
How to apply
Please apply for the job by clicking on this link “Become a Volunteer”
For Volunteer Information Pack please see here - Information Pack
