Telephone Receptionist Volunteer

Closing date:

28th February 2025

Location:

Stirling

Salary range:

Voluntary

More about the job:

Stirling District Citizens Advice Bureau are looking for Telephone Receptionist Volunteers who would like to contribute to a vital service in their community.

About the Bureau

Our Bureau has been providing free, impartial advice since 1939, and continues to deliver an essential service, empowering local people to navigate the cost of living crisis and many other challenges. As an independent charity, this is only possible thanks to the support of our volunteers.

We have grown and modernised in the past decade, launching a variety of projects and forming innovative partnerships. These have enabled us to expand and diversify our services, working in Stirling city centre, in rural outreach locations and co-located with partners, as well as providing advice by email and telephone. We work with partners ranging from NHS addiction and mental health services to local foodbanks.

SUMMARY OF ROLE

 Due to a substantial increase in the demand for advice from members of the public all over Stirling district. Stirling Citizens Advice Bureau is therefore now seeking to recruit volunteers to train as telephone receptionists to assist our volunteer advice team. You will be the clients’ first point of contact when clients phone into the bureau. You will make sure they are given a warm and efficient welcome.

What might you be doing?

• Welcoming clients and anyone they have with them

• Explaining waiting times and procedures to clients

• Telling people what the CAB can do in a way that suits them

• Working within agreed bureau systems and procedures.

• Answering the telephone and completing a triage sheet which is then passed onto a volunteer adviser or member of staff.

Does this sound like you?

▪ Committed to the aims and principles of the Scottish CAB Service

▪ Organised and systematic

▪ Understand the importance of CAB work

▪ Have good communication skills

▪ Willing to attend training and other meetings

▪ Able to work as part of a team

How to apply

Please apply for the job by clicking on this link  “Become a Volunteer”  

For Volunteer Information Pack please see here - Information Pack